We answer your technical pre- and post sales questions

Regardless, if you need a hint how to optimize your document workflow with one of the JSE products, if you have a concrete technical problem with one of our products, want to request a feature or have a question regarding our OEM development capabilities we are happy to answer your email which you please send to .


Version 1.10: improved performance

Version 1.20: support of ScanSnap Home and ScanSnap iX1500 with USB connection

Version 1.21: support of Wifi connection for ScanSnap iX1500

Version 1.38: big fix of license funtion and improved application compatibility

You can always download the latest version of SnapTwain on the Download side. If you have a licensed version, the license will remain.

Direct support request on your system with TeamViewer

TWAINCommander Service Releases

JPEG files are created invalid. The build 504 fixes the bug which only occurs in build 503 that JPEG images could be invalid.

Monochrome TIFF images can be inverted with some TWAIN devices. This problem has been solved with build 538.

Paths and filenames containing spaces were not supported. The build 553 fixes this problem.

If you face one of the above problems, please contact JSE support to get the latest build of TWAINCommander.

PDF Output Writer for TWAINCommander Service Releases

Contact JSE to obtain a new build if your TWAINCommander with PDF option build is B736 or below. From Build B737 there is a problem fixed that rarely a page in large scans from high speed scanners could be missed.


There is currently no Service Release for these products available.