Support for JSE Imaging Solutions Products
JSE provides technical pre-sales and post-sales support for its software products and OEM development services. For technical questions, compatibility issues, feature requests or product support, contact support@jse.de.
To help us reproduce a technical problem quickly, please include the product name and version/build, Windows version, scanner or imaging-device model, application name/version, and the exact error message or behavior.
SnapTwain Support
License activation
JSE strongly recommends testing SnapTwain with the intended scanner and application before purchasing a license. The free demo has the same scanning functionality as the licensed version but adds a watermark to scanned images.
- Install the current SnapTwain version from the JSE download page.
- Start a scan from the application so that the SnapTwain user interface opens.
- If the application scans without showing the TWAIN dialog, start the SnapTwain test scan with user interface from the Windows Start menu.
- Select Register, enter the purchased license key in the license-key field and select Activate.
If online activation is blocked by a restrictive firewall, use the direct/manual request option in the SnapTwain dialog. Include your name, email address and order or invoice number. If you do not receive a response, check your spam folder and allow email from jse.de.
SnapTwain Version History
| Version | Date | Changes |
|---|---|---|
| 2.64 | July 2026 | Enhanced support features. |
| 2.62 | March 2026 | DAT_IMAGELAYOUT support for SV600, installer fix for non-admin users, and Windows 11 ARM64 support for ScanSnap iX2400 and iX2500. ARM64 operation requires current scanner firmware and a current compatible ScanSnap Home version. |
| 2.60 | December 2025 | Support for ScanSnap iX2400 and updated manuals. |
| 2.51 | November 2025 | Improved stability and support of BdB at work local. |
| 2.50 | August 2025 | Support for ScanSnap iX2500 and improved onboarding. |
| 2.06 | June 2025 | Added support for ICAP_AUTODISCARDBLANKPAGES. |
| 2.04 | April 2025 | Alternative browser-based activation for environments where restrictive firewall settings block communication with the JSE license server. |
| 2.01 | January 2025 | Major version update, improved support for Dumpsoft and Carestream SoftDent, and iX100 bugfix. |
| 1.93 | April 2024 | SV600 feature update and revised manual. |
| 1.86 | November 2023 | Improved user experience. |
| 1.85 | September 2023 | Improved license-key handling. |
| 1.84 | August 2023 | Updated manuals. |
| 1.83 | August 2023 | Fixed communication with the new license server. Version 1.82 should not be used. |
| 1.82 | August 2023 | Transfer to the new license server. |
| 1.80 | July 2023 | Additional information in TW_EXTIMAGEINFO. |
| 1.78 | May 2023 | Fixed unwanted status text that could appear when scanning without a user interface. |
| 1.77 | April 2023 | Kurzweil 1000 bugfix, improved handling when a ScanSnap Home profile cannot be created, and enhanced logging. |
| 1.72 | December 2022 | Enhanced capability-negotiation logging and support for Experity EMR / Practice Velocity. |
| 1.70 | November 2022 | Important security update. Versions older than 1.70 cannot be newly registered and should be updated. |
| 1.69 | November 2022 | Added functionality to the Predefined Scan Properties tool. |
| 1.67 | October 2022 | Added ScanSnap SV600 support and enhanced logging. |
| 1.61 | May 2022 | Wi-Fi connected scanners recognized by model name. |
| 1.60 | April 2022 | Improved registration and support for using ScanSnap in Parallels on macOS. |
| 1.58 | March 2022 | Advanced Predefined Scan Properties options and new digital signature. |
| 1.54 | January 2022 | Enhanced application compatibility. |
| 1.53 | October 2021 | Added ScanSnap iX1300 support. |
| 1.51 | September 2021 | TWAIN communication changes improved compatibility with Datev Belegtransfer, Kofax PaperPort 14, TaxDome, ELO Office, AdvancedMD and ecoDMS. |
| 1.46 | May 2021 | Fixed license-key entry problem. |
| 1.45 | April 2021 | Added ScanSnap iX1400 and iX1600 support. |
| 1.38 | October 2020 | License-function fix and improved compatibility. |
| 1.21 | Legacy release | Wi-Fi support for ScanSnap iX1500. |
| 1.20 | Legacy release | ScanSnap Home and ScanSnap iX1500 USB support. |
| 1.10 | Legacy release | Improved performance. |
The latest SnapTwain installer is available on the Download page. Existing licensed installations remain licensed when updating to a newer SnapTwain version.
SnapTwain communicates with the installed ScanSnap software. Keep the scanner firmware and the compatible ScanSnap Home or ScanSnap Manager software current.
Creating a SnapTwain log file
- Restart Windows and start the application in which you use SnapTwain.
- Press and hold the left Shift key and the left Ctrl key simultaneously.
- While holding both keys, start scanning from the application. Keep the keys pressed until the scan completes or an error occurs.
-
Locate the log file, typically at
C:\Users\<Windows user>\Documents\SnapTwain\SnapTwain.log. - Send the log file together with a short problem description to support@jse.de.
For an arranged remote-support session, JSE can use TeamViewer QuickSupport . This is an external TeamViewer service and is opened only after you select the link.
encleso Support
For implementation questions, browser integration and current API documentation, see encleso.com or contact support@jse.de.
encleso Version History
| Version | Date | Changes |
|---|---|---|
| 1.2 | November 2025 | Added multi-tab support, separate image libraries and the Status dialog. |
| 1.1 | July 2025 | Added support for locally hosted customer websites and wildcard origin URLs. |
| 1.0 | 2024 | Initial product release. |
TWAINCommander 3 Service Releases
The current supported product generation is TWAINCommander 3. JSE recommends Build 801 or later. TWAINCommander 3 supports Windows 8.1, Windows 10 and Windows 11.
TWAINCommander 2.0 is a legacy product and its support ended in 2015. Upgrade packages to TWAINCommander 3 are available for eligible older licenses.
| Build | Service-release information |
|---|---|
| 504 | Fixed the build 503 issue that could create invalid JPEG files. |
| 538 | Fixed monochrome TIFF images being inverted with some TWAIN devices. |
| 553 | Added/fixed support for paths and filenames containing spaces. |
| 801+ | Current recommended build level. |
PDF Output Writer
If your TWAINCommander PDF option is Build B736 or earlier, contact JSE for a newer build. Build B737 fixed a rare issue in which a page could be missed during large scans from high-speed scanners.
XPCTWAIN and XPCTWAIN Elite Support
There is currently no separately published service release for XPCTWAIN or XPCTWAIN Elite. Use the current demo/download build for compatibility testing and contact support@jse.de if you encounter a product-specific issue.
XPCTWAIN product information | XPCTWAIN Elite product information
PonterminalX Support
For PonterminalX installation, RDP/Terminal Server configuration, licensing or compatibility questions, contact support@jse.de. Please include the Windows Server version, Windows client version, scanner model, TWAIN driver version and the application running in the remote session.
PonterminalX product information | PonterminalX product website
Other JSE Products and OEM Support
For WIACommander, GREWE Scanner Interface, legacy JSE software or OEM TWAIN/WIA/ImageCapture development questions, contact support@jse.de. For OEM project information, see the JSE OEM Driver Development page.
